Challenge
Procedures, proposals, product and support information were scattered across files, forcing teams to search repeatedly, with answer quality varying by person. New hires took up an experienced colleague's time until they found the right answer.
Our approach
Defined together which information lives where and which team can access what.
Built a permission-aware knowledge base where every document was indexed along with its source.
Developed an AI response mechanism running on a RAG (retrieval-augmented generation) workflow that cites its sources.
Designed a workflow that keeps human approval on critical topics and tested it with a pilot team over two sprints.
Result
Information access became faster while approval and source-citation discipline stayed in place, so the tool was adopted without losing user trust.
Information access
Noticeably faster
Source citation
Kept on every answer
Critical answers
Stayed under human approval
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